Frequently Asked Questions
What are your shipping options and delivery times?▼
LUMI Therapy offers standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 days depending on your location.
How can I return or exchange my items?▼
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid label and return your unworn items in their original packaging for a full refund.
Which payment methods do you accept?▼
We accept all major credit cards, PayPal, and Apple Pay. For your convenience, we also offer flexible buy-now-pay-later options through Klarna and Afterpay at checkout for eligible orders.
How do you ensure the quality of your fashion pieces?▼
Every LUMI Therapy garment undergoes a rigorous multi-point inspection. We source premium, sustainable fabrics and partner with ethical manufacturers to ensure your clothing is durable, comfortable, and stylish.
What Our Customers Say
“The fabric quality is incredible. My LUMI pieces feel like a second skin and look stunning.”
“Finally, a brand that combines high-end style with sustainable materials. The fit is absolutely perfect.”
“Customer service was exceptional and my dress arrived beautifully packaged. I am officially a loyal customer.”
